About The Job
Virtual Relationship Manager Axis Bank India Remote
About AVC
The endeavor of Axis Virtual Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As part of AVC team the candidate will lead team of Relationship Manager’s supported by Unit Heads for engaging with HNI Customer’s of the bank. The core objective would be to enhance liability book, build engagement with the customer and increase revenue through cross sell of products.
About the role
VRM are responsible for Cross Selling (assets) business of the bank by exploring business opportunities from existing customers of the Bank. Digital RM is situated in the Outbound Contact Centre and are responsible for selling Loan products and services to customers based on their needs. They are responsible for handling queries to ensure customer satisfaction.
Responsibilities
The following to be carried through remote digital media viz. phone call, email:
- Work within the RM Hub to cater the service needs of NRI Customers.
- The Digital RM to achieve the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to him/her. The Digital RM’s to provide premium customer service delivery to his/her mapped NRI portfolio.
- The Digital RMs to work on CASA deepening and NTB lead generation. Digital RMs to also assist in providing NDIAS services.
- Client Outreach – Manage the NRI portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs.
- Revenue Targets – Achieve the monthly assigned revenue targets through effective cross- sales generating Fee income across Investment, Assets, Cards and Liability products.
- Technical Skills – Effectively utilizes all applications, tools, and databases used to process transparent end to- end client support. Proficient with systems related to Banking transactions and services.
- Controls – Strictly adheres to internal control policies. Ensure that the organization’s activities are carried out in accordance with all regulatory, legal, and governmental regulations.
- Customer Service and Sales – Up selling, cross- selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create aa superior customer experience. Act as the Single Point of Contact for customers Banking Requirements.
Job Location : India (Remote)
About Company
Axis Bank
Banking 10,001+ employees
Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses.
The Bank has a large footprint of 4,528 domestic branches (including extension counters) with 12,044 ATMs & 5,433 cash recyclers spread across the country as on 31st March, 2020. The overseas operations of the Bank are spread over eleven international offices with branches at Singapore, Hong Kong, Dubai (at the DIFC), Colombo, Shanghai and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an overseas subsidiary at London, UK. The international offices focus on corporate lending, trade finance, syndication, investment banking and liability businesses.
Axis Bank is one of the first new generation private sector banks to have begun operations in 1994. The Bank was promoted in 1993, jointly by Specified Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India), Life Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC), National Insurance Company Ltd., The New India Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India Insurance Company Ltd. The share holding of Unit Trust of India was subsequently transferred to SUUTI, an entity established in 2003.
With a balance sheet size of Rs. 9,15,165 crores as on 31st March 2020, Axis Bank has achieved consistent growth and with a 5 year CAGR (2014-15 to 2019-20) of 15% each in Total Assets, Deposits and Advances.
‘Open’ is more than a sign that hangs on our door.
It is a sign of what to expect when you walk in through that door.
For your dreams, our eyes are open. For your hopes, our minds are open. And for your plans, we promise to open every possible window of opportunity.
We welcome you with all our hearts.
You will always find us ‘Dil se open’.
How To Apply
Interested candidates can apply through Linkedin from the below link