About The Job
Customer Service Manager Mortgages DBS Bank
Exp: 0-3 years; As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. CSM is the local Mortgage service Specialist who will be the lead for servicing the Mortgage customer in his / her territory and will have key deliverables on the processing of mortgage files, liaising with the vendors and credit/ops for the approvals and disbursals. Key Accountabilities Responsible for servicing and processing Mortgage cases/customer for his/her territory. Support the TRM team on documentation. Ensure the documentation accuracy and suitability. Ensure the customer TATs are met. Lead the knowledge and skilling base / sessions for TRMs on Mortgages. Keep track on PDD. Ensure internal and regulatory compliance and adherence to DBS Sales process. Job Duties & responsibilities Processing Home Loan LAP applications, completing the documentation as per DBS guidelines, collection of Processing fees etc. Collect ECS and original Sale agreement / offer document for disbursals. Provide assistance to collection teams to maintain standard repayment schedules for customers, assist in delinquent cases. Facilitate product training jointly with Product manager to the TRM team. Manage customer issues on service / applications. Handing day to day mortgage operational activity, such as login mortgage application & processing the same. Monitoring/controlling agencies for different type of verifications such as valuation, legal search, filed verification, FCU etc. Co-ordinating with credit and ops for smooth functioning of day to day to business activities. PDD follow up and collection Handing Vendor payments Post disbursement customer service for the home loan customers Required Experience Proven track record in Mortgage sales/servicing. Understanding of the mortgage business and market Understanding of competition and key market practices. Thorough product knowledge. Should have relevant assets experience in the local market and have understanding of key customer segments Education / Preferred Qualifications An MBA /Graduate with relevant number of years of experience in banking and specifically in Mortgages is preferable. Core Competencies Excellent listening skills, with inquisitive mind Strong ability to influence Self drive and highly ambitious Good written and verbal communication skills Result oriented and the ability to produce results under pressure. Relationship building and management skills. Understanding of competitive positioning Strong customer orientation and focused on brand Creative with lateral thinking ability Attention to detail and tenacious Self Starter Skilled seller to be a role model for the team Technical Competencies Sound understanding of Mortgages business and market Good in excel and MIS controls. Knowledge of home loan products to assist clients and relationship managers. Sound knowledge on home loan documentation, regulatory guidelines. Work Relationship
Desired Skills and Experience
insurance , investments , banking , mortgage , home loan , credit cards , personal loans , collection , disbursement , valuation , consumer banking , customer service manager.
Job Location : Jaipur (Rajasthan)
About Company
Banking 10,001+ employees
DBS, a leading financial services group headquartered in Singapore, operates across 18 markets. We are an Asia-centric commercial bank focused on harnessing the region’s long-term potential as the centre of economic gravity shifts eastwards to Asia.
A frontrunner in digital transformation, we seek to deliver a new kind of banking that is so simple, seamless and invisible, that customers have more time to spend on the people or things they care about.
At DBS, we are also a strong advocate of building a sustainable future. Working with partners, we empower people to live larger than themselves. We create avenues that encourage our customers to live socially-conscious; establish platforms to help social entrepreneurs bring their ideas to life; and provide the next generation with opportunities to develop innovative solutions that address sustainability issues.
We are distinct from local lenders or global players. As an Asian specialist and a leader in digital transformation, we have the reach and sophistication to outcompete local lenders, and deep Asian insights that distinguish us from global competitors. We seek to intermediate trade and investment flows between Asia’s three key axes of growth – Southeast Asia, Greater China and South Asia – as well as participate in Asia’s growing affluence. Our key franchises are in Singapore, Hong Kong, China, Taiwan, India and Indonesia.
In Singapore, we are a universal bank serving all customer segments, including the mass market through the DBS and POSB, also known as the “People’s Bank”. In our other markets, we focus on three lines of business:
– Corporate banking
– SME banking
– Wealth management
How To Apply
Interested candidates can apply through Linkedin from the below link